Write down the name of every team member you thanked for something in the last two days. What percent of your team is on that list?
If you wrote more than half of them, you’re an unusual person. Most of us reserve “Thank you” for people we need to ask things from, not for those we have authority over. And that, my friends, is the biggest danger with authority.
Because you should never have to use your authority to get team members to do things. Any normal worker will do his or her job because it’s the right thing to do. And if you want them to go above and beyond, then you should ask, not order.
And say thank you. If a team member ever does something that makes a difference (and they all do, all the time, or you shouldn’t have them on the team) then you’re wrong if you don’t acknowledge that.
I struggle with this, because I’m old school. But the truth is that all of us just want someone to appreciate what we do.