No MBA mumbo-jumbo, just stuff that's worked through 30 years of team-building in business and the military.

Thursday, November 5, 2015

The hard thing

Vivid memory: I was leading a quartering party (a small advance team that secures a new place for a command post). After maybe 30 minutes, security was out, comms were up, my tactical assessment was done, the perimeter defenses had been sited, and my soldiers were hard at work. So I moved on to the next priority: machinegun emplacement. I got an entrenching tool, jumped into a hole with a very surprised soldier, and started digging. When I left the unit, he toasted me as the only Major he had ever seen dig a fighting position.

I intentionally recall that moment, because it reminds me of a key leadership truth: you reap huge credibility dividends if institutional memory includes images of you dirty from doing the worst jobs.

When you do the hard thing, there are some invaluable outcomes:
1. You understand at gut level what it takes to get the job done. That can only help you plan and resource, as well as be empathetic to your team.
2. On that Us-Them spectrum, you move closer to the Us end of the scale.
3. Your employees are more likely to see you as a hard worker with different tasks than theirs, rather than somebody with a slack job who avoids real work.
4. You get actually get something productive done, which always feels good.

Old-school leadership said, “Never ask your people to do something you aren't willing to do yourself.” These days that isn't always practical in the literal sense, but the idea is good. My advice: At least once a quarter, schedule a half day or day to roll your sleeves up and do the hard thing for a while. You'll become a better leader.

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